Shipping policy

Backbone BMX Shipping Policy

Australia: Orders ship at a flat rate of $6.95 (excludes shovels).

New Zealand: Flat rate of $15 NZD.

USA: Flat rate of $15 USD.

Canada: Flat rate of $20 CAD.

UK: Flat rate of $15 GBP.

Germany/Belgium: Flat rate of €15 EUR.

Japan: Flat rate of JP¥2500

Rest of World: Calculated at checkout.

Shipped at a flat rate of $25 East Coast and $65 to WA/NT. We cannot ship shovels internationally due to their shipping dimensions

We are packing and sending orders Monday - Friday and will be shipped as soon as possible (most cases same day dispatch)
If there is a delay in shipping we will contact you with an expected shipping date.
Shipping times can vary based on the type of item and the amount of orders we have to dispatch. Please allow a considerable amount of time if your order is a gift.

We use Australia Post eParcel service to ship the majority of our orders, excluding shovels.
Each package will be sent with full tracking.
Couriers do not operate on weekends/public holidays and the estimated shipping time varies on the time of year.
Bigger parcels may need to be collected from your local post office and a slip will be left by Aus Post at the mailing address provided by you as notification.
We are not responsible for transit times.

Please note:

Customers with shipping addresses outside of Australia are solely responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping or handling of your order.
Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.
Customs, duty, and taxes are non-refundable: If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

All prices in shipping policy are in AUD unless specified.