Shipping Policy

Backbone BMX Shipping Policy

Shipping costs (all prices in AUD):

Orders excluding BMX bikes and bulky items over $149 ship free Australia wide.

Bulky Items:

• Shipped at a flat rate of $19 Australia wide, excluding regional areas.
• Regional areas shipped at a flat rate of $29 Australia wide.
• Bulky items are items that are over 90cm in length (packaged).. Frames, shovels etc.

BMX Bikes (20 inch and smaller):

• Shipped at a flat rate of $49 Australia wide, excluding regional areas.
• Regional areas shipped at a flat rate of $89 Australia wide.
• Sent using the most cost effective option of Aramex, Couriers Please, or TNT.

Big Wheel Bikes (22 inch and bigger):

• Shipped with a flat rate of $89 Australia wide, excluding regional areas.
• Regional areas shipped at a flat rate of $149 Australia wide.
• Sent using the most cost effective option of Aramex, Couriers Please, or TNT.

Regional area shipping table:

Regional areas are defined using the postcode table below.

How much does shipping cost if I spend under $149?

Items under $149 will be sent with a flat rate of $9.95 (excluding bulky items).

When will my order be sent out?

• We are packing and sending orders Monday - Friday!
• Stock updates daily into our floor stock, some items showing are located at an alternate warehouse and will be sent out to you as soon as it is received from that warehouse in 1-7 business days.
• If there is a delay in shipping outside that period we will contact you to arrange an expected shipping date.
• Shipping times can vary based on the type of item and the amount of orders we have to dispatch. Please allow a considerable amount of time if your order is a gift.

How do we ship?

• We use Australia Post eParcel service to ship the majority of our orders, excluding bikes and bulky items.
• Each package will be sent with full tracking.
• Couriers do not operate on weekends/public holidays and the estimated shipping time varies on the time of year.
• Bigger parcels may need to be collected from your local post office and a slip will be left by Aus Post at the mailing address provided by you as notification.

International Shipping:

We ship internationally to various countries across the globe.

If you live in a country that we do not currently provide shipping to, please e-mail us.

Please note: 

• Customers with shipping addresses outside of Australia are solely responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping or handling of your order. 
• Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.
• Customs, duty, and taxes are non-refundable:  If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Click & Collect/Pick up option:

When checking out online, select Pick up as your preferred delivery option.

• Online orders are available for pick up at our retail shop location.
• You will be notified by e-mail or phone once order is ready for collection
• Please wait until we have confirmed that your goods are ready before coming in store to avoid disappointment.